Vicki Stout - Founder and Course Director

My name is Vicki and I am the founder / Co Director and course coordinator at Innovet-CPD Training.


I started Primary Animal Response Training in 2008, which primarily looked at providing Animal First Aid Courses to Pet Owners. This soon progressed to providing this course tailored to the Veterinary Receptionist. We recently changed our name to Innovet-CPD Training, to reflect our progression into other areas of veterinary practice staff training.


I started working in veterinary practice in 1992, with a total of 24 years spent in the industry as a nurse. The health and welfare of the animals in our care, has always been of upmost importance to me and is why I entered the profession all those years ago. All members of the veterinary team, both clinical and front of house, work extremely hard in my opinion, working tirelessly, supporting animals and their owners.


Customer feedback is very important to both our team and myself; we always listen and develop new courses according to what our previous attendees have requested help with and knowledge in.


I have always had a lot of respect in particular for veterinary support staff and the reception team, who are often the clients’ first point of contact. The role can often be very stressful with so much information to digest. My aim, together with my excellent team, is to support you on this journey.


My passion and focus is now in supporting and encouraging veterinary support staff and members of the clinical team, by providing quality, innovative and supportive, continued professional development in a fun and relaxed learning environment. Learning that has a positive and progressive outcome.


 I have been on enough CPD over the years to realise, what works and what doesn’t and consistent positive feedback from our delegates over the years, shows that our format works.


Thank you for taking the time to have a look at what we do.

Carrie Ball ACC Dip PBC

A Brief Introduction video of Carrie and her Insightful Pet Loss & Bereavement course.

My name is Carrie Ball and i am a Companion Animal Bereavement Counsellor.

In 2001 I completed the diploma of companion animal bereavement counselling. Since then I have achieved a Level 3 certificate in Pet bereavement and a diploma in counselling skills. I am also a Level 2 Veterinary Care Assistant and i started working in veterinary practice in 1999.

I have seen many pets come and go. The expected and the unexpected losses, the horrific accidents and terminally ill patients. I decided after witnessing my first euthanasia, that I never wanted anyone to feel so sad, lost and abandoned again.

The loss of a pet, no matter how big or small is like losing a relative or a close friend. It can be a very lonely time, and I aim to be the person that 'gets it' and truly understands.

I wrote an open letter to that first Dog. 'Dear Little Brown Dog' and can be found on Wordpress, by my company, Cycle Counselling. Do take a look, it was written from the heart and was the reason why I became a Pet Bereavement Counsellor.

I want to help you to help and fully support your clients. All too often veterinary clients are sent away with bare minimum of support, and I aim to change that.

Gaynor Rigby MCMI, Assoc CIPD

I have worked in the veterinary profession for over 25 years both in the private and corporate sector, and I have undertaken lots of roles within the industry both in a nursing capacity and in administration finally moving into management in 2007.

Since then I have gained level 3 and level 5 diplomas in Management and Leadership, level 3 diploma in Human Resources and I am currently undertaking a my level 5 HR qualification

I am a current member of the Chartered Management Institute (CMI) and the Chartered Institute of Personnel and Development (CIPD)

It never ceases to amaze me how after all these years in practice there is still so much to learn and how the industry is constantly changing and I realise how important it is to change and improve along with this, especially in a supervisory role.

Practice Managers are becoming a vital part of the veterinary team, much more than previously, especially in the corporate sector, allowing the clinical team to do what they do best without the stresses and strains of everyday challenges.

The role of Practice Manager is as varied as they come and no two days are ever the same, and there always seems to be a need for more information no matter how long you have been in practice. I am looking forward to sharing information and knowledge that I have collected over the years and hope to keep learning more as I do so.

Lianne O'Boyle RVN

I have worked in Vet practice for 17 years as a Veterinary Nurse. I have also lectured on the Vet Nursing programme and like to continue to use my teaching skills to educate people on the benefits of Laser therapy.

I have a keen interest in pain management and started using the K-Laser in practice 5 years ago. After lots of happy dogs/cats and owners I purchased my own K-Laser and started clinics throughout the North West.

The new business has gone from strength to strength and has recently expanded to provide K-Laser therapy to humans .

Sarah Stevenson RVN

I qualified in 1997 whilst working in a mixed practice where I had been since leaving school. I became involved in nurse training and became an Assessor in 2001. I also developed an interest in dog and cat behaviour which lead to running puppy classes and doing some behaviour counselling in practice.


Although I love dogs and have one of my own, cats have always been my firm favourites. I was lucky enough to join Cambridge Cat Clinic in September 2014 where I have been able to develop my skills and understanding of feline nursing. Having seen how well cats respond to respectful and gentle handling, I want to show other nurses what can be achieved. As cats become increasingly popular it is vital that we understand their needs and motivations so that we can ensure their welfare.


When I am not working, I am busy running around after my four children who seem to live a busier life than I do! I also have a Cocker spaniel called Frodo and a one-eyed cat called Pinkie.


I am a qualified Animal Physiotherapist & Registered Veterinary Nurse. 

I have been working with animals since I was 16 where I started as a kennel assistant at a rescue kennels. I then trained in my local practice to become an RVN. I have worked at different practices including the RSPCA Birmingham animal hospital where I gained a lot of experience and even worked on the ITV show Give a pet a home!

I shortly went back to private practice and Became a Deputy head nurse where I found my passion for rehabilitation by using class IV laser therapy. Whilst working in this practice I researched the different types of Lasers and set up clinics for primarily Geriatric patients. I became very passionate about rehabilitation and in particular the difference Laser therapy was making to many of my clients and with my own working cocker spaniels.

I then decided to pursue a Diploma in Animal Physiotherapy with the college of Animal Physiotherapists. I started to work for Companion Animal health as a product specialist in primarily Laser therapy but also other rehabilitation products and regenerative medicine. I still work for Companion as I have a real passion for teaching practitioner’s how to use Laser successfully but I also bought my own Laser and set up Worcestershire Animal Therapy where I offer a mobile Physiotherapy and Laser service.

I also Do some work for Bromsgrove Canine Hydro and Physio where I enjoy seeing many different cases. From time to time I also still Locum in emergency Vet clinics and I teach Animal First Aid.

In my spare time I’m also a member of the IAAT Committee to help push the Musculoskeletal industry and I’m fully registered as a RAMP member. I also have a certificate in Feline Medicine and would like to educate further in rehabilitation for feline’s.

Tamzyn Lundy, BSc (Hons) RVN PGC TAQA

I qualified as a RVN in 2006 after completing the Bsc (Hons) in Veterinary Nursing. I spent several years in mixed animal practice after I qualified which I enjoyed immensely but eventually my career path moved into education and I worked as a lecturer in Veterinary Nursing. For 6 years I taught both student veterinary nurses and animal care assistants / receptionists on various qualifications. Although I have a passion for learning and gained both my PGCE and assessing qualifications during my time spent teaching, I felt I needed a return to clinical practice. Initially returning to practice I worked in a PDSA hospital and am currently head nurse at an emergency & OOH clinic.

I have always loved medical and critical nursing in particular and have been able to expand my knowledge and skills in these areas through my current role in often fast paced emergency medicine.

Rachel Cooke, RVN, IQA, A1, DTLLS, Clinical Coach and OSCE Examiner

I started working in mixed practice upon leaving school at the age of 16.
I qualified as an RVN in 2008, I very quickly realised that I wanted to support student nurses in practice and in 2009 qualified as an A1 Assessor.
I then completed my clinical coach training to support my students with NPL completion. I loved assisting students with their learning and progression and ultimately seeing them qualify is a fantastic feeling!
Although I loved day to day nursing I really felt I wanted to build upon my interest in teaching and coaching with this in mind, I left clinical practice in 2012 and took up my first assessor/lecturer role and I have continued to teach since then. Over the years I have been busy expanding my learning and knowledge and I have completed my IV qualification, teaching qualification and I am also a trained OSCE examiner.
I teach a mixture of Veterinary Nursing and have recently started teaching Animal Care and Animal Management.
I really enjoy teaching theoretical subjects however due to my role as an OSCE examiner I have a real passion for supporting learners in preparation for these exams and also assisting Clinical Coaches to support students with this throughout their training in practice.
I feel with my teaching, nursing and osce experience I can provide interesting and supportive sessions to both students and coaches.

I regularly locum in small animal practice and in out of hours practice, to keep up to date with my skills and knowledge.

When I am not busy working I am Mom to a two year old little boy who keeps me on my toes!  

Katie Mc Caul, RVN BSc Animal Behaviour/Physiology DIP Naturopath

I qualified in 1998 and became Head nurse in a 3 branch mixed practice. My time in practice taught me many skills including running clinics, dealing with company representatives, tricky clients and a team of nurses and vets. I very much enjoyed my role as an NVQ assessor teaching the trainee Vet nurses.

After leaving practice I was lucky enough to complete a BSc in Animal Behaviour and Physiology. This taught me about the evolutionary path our domesticated pets had been on and how innate behaviour and physiology are the key to happiness and health.

Since university I have taught on the VN degree program, worked with Wiltshire Wildlife trust, and returned to practice part time.

My present role as research and development manager at a Pet Food Company, has been an education into the pet food industry. Leading me to achieve a diploma in Naturopathy, use diet formulation software and run a research project.

I am passionate about supporting Veterinary nurses in practice and providing unbiased balance education to enable informed choices for clients.

Rachael McCooey RVN A1/IQA NCert (anaesth) DipAPhys MIAAT.

I qualified as a RVN in 2008, having spent a year in an equine practice before starting my training as a small animal nurse in a busy, fast paced practice.

After graduating as an RVN from Hartpury College, I was soon inspired to train student nurses and quickly developed a love of anaesthesia so as soon as I was able to, I did my A1 Assessor qualification. After several years training nurses in practice, and gaining as much experience as possible in emergency care, I decided to join Warwickshire College. Here, I trained as an Internal Verifier for Veterinary Nursing, did some lecturing, and supported the students and clinical coaches within their practices, as well as working some shifts in a local emergency care clinic.

I couldn't stay away from practice for too long though, so I eventually returned to practice and begun to pursue my interest in anaesthesia, pain and healing. In 2015 I completed the ESVPS Nursing Certificate in anaesthesia, after studying everything from pain pathways, to neuromuscular blockers, to anaesthetic emergencies. Using this knowledge in practice was amazing, and gaining the support of the Vets I worked with meant that we were able to offer the highest level of care to our patients.

Following on from this, I continued by furthering my knowledge of healing, pain and rehabilitation by completing a Diploma in Animal Physiotherapy. I am on the IAAT register as a Veterinary Physiotherapist, and specialise in Class IV Laser therapy in horses and dogs. The study of pain is intertwined with anaesthesia, and I love being able to know I can help not only with post-anaesthesia protocols but also with rehabilitation of my patients.

I now have my own small physiotherapy business – Cotswold Animal Therapy- and I also continue to work part time as a senior nurse in a large practice, getting stuck into high-risk GAs wherever possible. I can often be found guest lecturing at the local college on topics such as resuscitation, or delivering in-house CPD within our Veterinary Group. I am also harbouring plans to do an MSc in the future, if time allows!

My passion is supporting students and newly qualified nurses, who can find that taking their first steps into practice is a little daunting. I hope to be able to share my experiences, and pass on some of the useful information I have gained over the last 13 years in practice to help allow RVNs and students to develop their nursing style.

Alexandra Faye Taylor RVN C&G Cert SAN ISFM Cert & DipFN.

Alex qualified as a veterinary nurse in 1997 and has worked in both first opinion and referral small animal practice. Alex is especially interested in feline nursing and has completed both the ISFM feline nursing certificate and diploma with distinction. Alex recently finished studying towards the ISFM advanced certificate in feline behaviour and has just started studying towards gaining her advanced diploma applied animals behaviour (feline). Alex currently works as a locum RVN and runs her own company ‘The Cat Nurse’ where she works as a locum RVN and offers CPD about feline nursing and behaviour. Alex volunteers for her local Cats Protection branch, helping to raise money for local cats in need.  Alex has a particular interest in feline behaviour and stress related diseases in feline patients.