<\/p><\/td><\/tr><\/tbody><\/table> ","deleted":"0","featureImageAssetRef":3436191,"updated":{"date":"2019-03-11 19:04:59.000000","timezone_type":3,"timezone":"Europe\/London"},"ref":70517,"stockTrack":1,"stockUnlimited":0,"stockWarningLevel":3,"visibility":1,"slug":"essential-skills-for-veterinary-client-care-accredited-cpd","primaryVariantRef":2463736,"multipleActiveVariantsWithUniquePrices":false,"productListAssetRef":3436191,"variants":[{"price":"179.00","productRef":70517,"ref":2463736,"active":true,"stock":14,"sku":"Wolv-ESCC-EB-060717","weight":"0.000","options":[],"formattedPrice":"\u00a3179.00","formattedPriceInclTax":null,"cartQuantity":0},{"price":"189.00","productRef":70517,"ref":3689275,"active":true,"stock":12,"sku":"4762-70517-3689272","weight":"0.000","options":[{"ref":29993,"name":"Course Location \/ Date","value":{"ref":199255,"value":"Wed 15th May - Wood Green the Animal Charity Cambridgeshire PE29 2NH","displayOrder":"9"}}],"formattedPrice":"\u00a3189.00","formattedPriceInclTax":null,"cartQuantity":0},{"price":"189.00","productRef":70517,"ref":3689276,"active":true,"stock":15,"sku":"4762-70517-3689273","weight":"0.000","options":[{"ref":29993,"name":"Course Location \/ Date","value":{"ref":199256,"value":"Thurs 27th June - National Cats Protection Centre - Sussex RH17 7DE","displayOrder":"11"}}],"formattedPrice":"\u00a3189.00","formattedPriceInclTax":null,"cartQuantity":0}],"activeVariants":{"2463736":{"price":"179.00","productRef":70517,"ref":2463736,"active":true,"stock":14,"sku":"Wolv-ESCC-EB-060717","weight":"0.000","options":[]},"3689275":{"price":"189.00","productRef":70517,"ref":3689275,"active":true,"stock":12,"sku":"4762-70517-3689272","weight":"0.000","options":[{"ref":29993,"name":"Course Location \/ Date","value":{"ref":199255,"value":"Wed 15th May - Wood Green the Animal Charity Cambridgeshire PE29 2NH","displayOrder":"9"}}]},"3689276":{"price":"189.00","productRef":70517,"ref":3689276,"active":true,"stock":15,"sku":"4762-70517-3689273","weight":"0.000","options":[{"ref":29993,"name":"Course Location \/ Date","value":{"ref":199256,"value":"Thurs 27th June - National Cats Protection Centre - Sussex RH17 7DE","displayOrder":"11"}}]}},"tags":[],"assets":[{"ref":130184,"assetRef":3436191}],"category":null,"formattedPrice":"\u00a3189.00","formattedPriceInclTax":null,"multiplePrices":true,"options":[{"ref":29993,"name":"Course Location \/ Date","values":{"199255":{"ref":199255,"value":"Wed 15th May - Wood Green the Animal Charity Cambridgeshire PE29 2NH","displayOrder":"9"},"199256":{"ref":199256,"value":"Thurs 27th June - National Cats Protection Centre - Sussex RH17 7DE","displayOrder":"11"}},"selectedValue":199255}],"defaultVariant":{"price":"189.00","productRef":70517,"ref":3689275,"active":true,"stock":12,"sku":"4762-70517-3689272","weight":"0.000","options":[{"ref":29993,"name":"Course Location \/ Date","value":{"ref":199255,"value":"Wed 15th May - Wood Green the Animal Charity Cambridgeshire PE29 2NH","displayOrder":"9"}}],"formattedPrice":"\u00a3189.00","formattedPriceInclTax":null,"cartQuantity":0}}
This activity equates to 7 hours CPD.
Speaker: Gaynor Rigby MCMI, Assoc CIPD
This 1-Day attendance CPD, provides an in
depth view of the personal and professional skills for delivering First Class Veterinary Client Care Every Time.
This is not just another day course on
Client Care for Veterinary Receptionists, Support Staff and Practice Managers.
It is about making a real world difference to the client experience, where you
will achieve ownership of approaches that work back in practice. The outcome for each attendee will be clear,
and concise practical ideas on how to drive forward client service in practice
against the tide of market competition, and proven approaches to ensure
success. This course will enable you to excel at client service and handle
those tricky situations in practice in a confident and professional manner.
Veterinary Receptionists are such an integral
part of the practice team, and as front of house staff, and the interface
between Veterinary Surgeons, Practice Nurses and the Client, we at Innovet-CPD,
fully support and honour the importance of your role. Come join us for a fun,
practical and informative day in a relaxed learning environment (No Role Play).
Course Suitability: All
Levels of Veterinary Staff wanting to enhance their Client Care Service Skills
and Professionalism
Course Duration: 1-Day
Times: 09.30am
– 5pm
Inclusions: · Breaks with sweet, savoury and healthy
options
· All day Tea, Starbucks Coffee and Soft
Drinks/Water
· Fully Comprehensive Course Workbook and
Notes
· Certificate upon Completion
Unit 1: Client Service Defined - The 10 Steps to Effective
Veterinary Client Care Programme.
- How do Clients Define Quality?
- How do Clients Assess
Veterinary Service?
- Valuing the Client and
Responding to Individual Clients and Matching their Needs.
Unit 2: Make
Your First Impressions Count - Those First Few Seconds
- Management of the Waiting Room
- A Lasting Impression
- Non-Verbal Communication Skills
Unit 3: Professional
Under Pressure - Dealing with Difficult Clients
and Situations
- Queue Management
- Stress Management
- Handling Complaints Effectively
and Client Service Solutions
|